IT Infrastructure Library (ITIL) v3 Foundation

IT Infrastructure Library (ITIL) v3 Foundation

The most widely accepted approach to IT Service Management in the world

Program Description
The ITIL® Foundation course is the entry level certification course for IT Service Management Best Practices training in ITIL. This course covers the latest version of core ITIL best practices presented from a lifecycle perspective. The course introduces the principles and core elements of IT service management (ITSM) based on ITIL. ITIL is comprised of five core publications: Service Strategy, Service Design, Service Transition, Service Operations and Continual Service Improvement, promoting alignment with the business as well as improving operational efficiency.

Target Audience
IT Professionals, IT Support Staff, Application, Project and Business Managers, and Any member of an IT team involved in the delivery of IT Services.

There are no pre-requisites for this course, although a basic knowledge of IT Service Management concepts will be helpful.

Trainer Profile
Yudistira, ITIL Expert, PRINCE2, ISO 20000
Has 21 years of experience in the IT Support/Helpdesk field, and comes with 7 years of Experience in ITIL Implementation of various businesses and industry background both from the local scene and internationally. Has excellent experience in IT Operations, IT Projects, Operations, IT Training Management and implementation. Has also exposure in BCP/DRP, IT Risk, and Incident Management.

Program Modules
Module 1: Introduction
Module 2: Service Strategy
Module 3: Service Design
Module 4: Service Transition
Module 5 : Service Operation
Module 6: Continual Service Improvement
Module 7: Exam Preparation

IDR 9.500.000

  • Original ITIL Foundation Courseware accredited by APMG
  • ITIL Foundation Exam
  • Certificate of Attendance from Informatics (Singapore)
  • ITIL Foundation Certificate from APMG (if pass the exam)
  • Lunch and Coffee Break
  • Souvenir


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